Plain-English summary (not a substitute for the terms): Vitalume is a nutrition and training coaching app, not a doctor. Your data is yours. Subscriptions are billed by Apple or Google and can be cancelled any time. Do not abuse the service. We are not liable for decisions you make based on estimates.
1. Acceptance of these terms
By downloading, installing or using the Vitalume mobile applications, website (https://vitalume.ai) or related services (together, the “Service”), you agree to these Terms of Service (“Terms”) and to our Privacy Policy. If you do not agree, do not use the Service. The Service is operated by Wapp LTD (“Vitalume”, “we”, “us”).
You must be at least 16 years old (or the age of digital consent in your country, if higher) to use the Service. If you are under 18, you confirm that a parent or guardian has reviewed these Terms.
2. The service
Vitalume provides tools for logging food, workouts and body metrics; estimates of calories, macronutrients and energy expenditure; training programmes; readiness scores derived from connected health data; and an AI coach that responds to your questions using that data. Features vary by platform and plan and may change over time.
Estimates produced by the Service, including photo-based food recognition, portion sizes, calorie targets and readiness scores, are estimates. They are generated by automated systems and statistical models and may be inaccurate or incomplete. You are responsible for reviewing and correcting entries.
3. Not medical advice
The Service is intended for general wellness, fitness and nutrition guidance for healthy adults. It is not a medical device and does not provide medical advice, diagnosis or treatment. The AI coach is not a healthcare professional. Nothing in the Service should be relied on in place of advice from a qualified physician, dietitian or other professional, particularly if you are pregnant or breastfeeding, have or suspect an eating disorder, take prescription medication (including GLP-1 medications), or have any medical condition. Stop using the Service and consult a professional if you experience symptoms of illness or injury.
4. Accounts
Some features require an account. You agree to provide accurate information, keep your credentials secure and notify us of unauthorised use. You are responsible for activity under your account. You may delete your account at any time from within the app (Profile → Settings → Delete account); deletion permanently removes your data as described in the Privacy Policy.
5. Subscriptions and billing
- Free plan. Core features are available free of charge with usage limits described in the app.
- Vitalume Pro. Paid subscriptions (monthly or yearly) unlock additional features. Plan details are shown in the app before purchase and may change with notice.
- Billing. Subscriptions are purchased through, and billed by, Apple App Store or Google Play under their terms. We do not store your payment details.
- Free trials. Where offered, a trial converts to a paid subscription at the end of the trial period unless cancelled at least 24 hours before it ends.
- Auto-renewal and cancellation. Subscriptions renew automatically until cancelled in your device’s subscription settings. Cancellation takes effect at the end of the current billing period; you keep access until then.
- Refunds. Refunds are governed by the policies of Apple or Google. We cannot issue refunds directly but will help you find the right process.
6. Your content
You retain ownership of the photos, text, logs and other content you submit (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, analyse and display Your Content solely to operate, secure and improve the Service for you. We do not sell Your Content, and we do not use it to train third-party AI models. You are responsible for having the rights to anything you submit.
7. Acceptable use
You agree not to: use the Service for any unlawful purpose; attempt to access other users’ data; reverse-engineer, scrape or copy the Service or its databases; circumvent usage limits or payment; upload malicious code; or use the AI coach to generate content that is abusive, harmful or infringes others’ rights. We may suspend accounts that breach these rules.
8. Intellectual property
The Service, including its software, design, logos, exercise media, text and databases, is owned by Wapp LTD or its licensors and protected by intellectual-property laws. Except for the limited licence to use the Service for personal, non-commercial purposes, no rights are granted. Third-party trademarks referenced on our comparison pages belong to their owners and are used for identification only.
9. Third-party services
The Service integrates with third-party platforms such as Apple Health, Health Connect, wearable providers, nutrition databases and AI model providers. Your use of those platforms is subject to their terms. We are not responsible for the availability or accuracy of third-party data.
10. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy and non-infringement. We do not guarantee any health, weight or performance outcome.
11. Limitation of liability
To the fullest extent permitted by law, Wapp LTD and its officers, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of or inability to use the Service. Our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim, or USD 50 if you have paid nothing. Some jurisdictions do not allow these limitations, in which case they apply to the maximum extent permitted.
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if required by law, with notice where reasonable. Sections 6–11 and 14 survive termination.
13. Changes to the service or terms
We may modify the Service or these Terms. Material changes will be announced in the app or by email at least 14 days before they take effect. Continued use after that date constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law rules, and disputes are subject to the exclusive jurisdiction of the courts of Lahore, except where mandatory consumer-protection law in your country of residence provides otherwise. (TODO: confirm jurisdiction with counsel.)
15. Contact
Wapp LTD, Lahore, Pakistan. Email: support@vitalume.ai.